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Q: How much is the booking fee and what happens to it?

A: There is a booking fee which is half of the rent. When your tenancy commences, the booking fee will convert into the last half months' rent. 

Q: How do I book an appointment?

A: It's simple. You can contact us by phone, email, or our friendly online chat to arrange an appointment. We work all day all night so fire away!

Q: Can I choose who I live with?

A: We are more than happy to accommodate group as well as individuals. Let us know in advanced!

Q: What is the contract length?

A: We offer a variety of contract length from short term to long term. Please enquire with our booking team to find out more.

Day-to-Day Living

Q: Can I smoke in the accommodation?

A: Smoking is not allowed within the accommodation, however there is a designated smoking area outside the house.

Q: What if something in my room breaks or isn't working?

A: Drop us a WhatsApp to let us know and our customer support team will be able to deal with them immediately.

Q: Can I have pets?

A: No pets are permitted under the term of the tenancy agreement.



Q: Do I have WiFi?

A: Yes, WiFi is included in your rent.

Q: What furniture is in my room?

A: Our rooms are all standardised and have quality furniture throughout. You will have a chair, desk, wardrobe and bed. 

Q: Is there somewhere I can do laundry?

A: Yes, we provide both washing machines and drying machines. 


Q: How can I make a payment?

A: You can pay via Direct Debit, Bank Transfer, Cash, Credit Card and Cheque. 


Q: Are there any additional bills to pay?

A: There are no additional bills to pay. Our monthly rents include all costs - utilities, WiFi, electricity and housekeeping.

Safety & Security

Q: How secure is the accommodation?

A: At hellohome, we want you to feel safe and secure at all times. We understand how important safety and security is to guests when it comes to choosing a place to live. That's why we've taken every effort to ensure that we provide the best services so that our guests can thoroughly enjoy living with us. We have 24 Hour CCTV Cameras installed in the common areas, internally and externally. Secure Code Door entry for bedrooms and main door. 

Don't see your question here? We will be more than happy to assist you! Feel free to drop us a message at

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